Chatbase
Chatbase is a platform for building, deploying and optimizing AI agents for customer experience across chat, email and voice, for retail, tech, travel and financial firms.
- Free trial
- API
- Verified 15 Oct 2026
What Chatbase does
Chatbase is a platform for building, deploying and optimizing AI agents for customer experience across chat, email, and voice. It can deploy agents across chat, WhatsApp, email, Slack and more, and includes a playground for testing models and settings. Plans are listed at USD 32, 120 and 400 per month billed annually, with a free trial and self-serve signup.
Built for
- Retail and e-commerce businesses
- Technology companies
- Travel and hospitality businesses
- Financial services firms
Key features
- Voice agents over phone calls (Standard and above)
- Chatbase helpdesk inbox (Standard and above)
- Advanced analytics on topics, sentiment, and trends (Pro only)
- Deploy agents across chat, WhatsApp, email, Slack and more
- Playground for testing models and settings
- Procedures and actions for agents
Pros and cons
Pros
- Offers a free trial and self-serve signup.
- Lets teams deploy agents across chat, WhatsApp, email, Slack and more.
- Includes a playground for testing models and settings, plus procedures and actions for agents.
- Named audiences include retail and e-commerce, technology companies, travel and hospitality, and financial services firms.
Cons
- Voice agents over phone calls and the helpdesk inbox require the Standard plan or higher.
- Advanced analytics on topics, sentiment, and trends are available only on the Pro plan.
- The Enterprise plan has no published price and requires contacting sales.
Where Chatbase is listed
Chatbase is listed under customer support chatbots in Sales and support AI tools.
Helpdesk automationFor e-commerce sellers